FAQ

We ship Monday-Friday, any order placed on Friday after 2:00 PM PST will be shipped on the following Monday. Once shipped you will receive an e-mail with the tracking number. Shipping times are usually 1-3 business days but will vary depending on your location, please reach out to us at info@moonpeppersco.com if you have any concerns.

Local deliveries usually go out the next 1 - 2 business days. If the order is placed on a Friday, Saturday or Sunday, delivery will be delivered the following Monday. If order is placed on Monday - Thursday, the order should be delivered the next business day. If you require same-day delivery, contact us before you order and we will try to arrange something, if possible. Once the order is placed, please keep an eye on your e-mail/text for delivery information.

Moon Peppers are a versatile and delicious pickled pepper that can be enjoyed in a wide range of dishes. Whether you're looking to add a bold and unforgettable taste to your traditional egg noodle and rice dishes, or want to experiment with something new like tacos, hamburgers, pizza, nachos, fish, or steak, Moon Peppers are the perfect choice. These pickled peppers can be used as a condiment, topping, or ingredient, diced or sliced, to suit your taste. We encourage you to get creative with your meals and share your ideas with us, so we can share them with other customers

Our jars are not designed for an audible pop sound as they are prepared through a fresh-pack method, which involves the absence of boiling and processing the pickled products traditionally. The products are made fresh, resulting in them being non-shelf-stable and requiring refrigeration. For the security of our customers, all of our jars are equipped with a tamper-evident seal.

To ensure the freshness, quality and taste of our Moon Peppers, it is important to always keep them refrigerated. This will help to preserve the crispness and flavor of the peppers, allowing you to enjoy them at their best for as long as possible. Additionally, as our peppers are FRESH-PACKED and never canned! If stored properly, our pickled peppers can last for several months in the refrigerator.

You can purchase Moon Peppers directly from our online store at www.moonpeppers.com. We offer a wide variety of specialty peppers, including the rare and hard-to-find varieties. Our peppers are carefully grown and harvested by small-scale farmers, ensuring the highest quality and flavor. If you have any questions about our products or services, please feel free to contact us at info@moonpeppers.com.

At Moon Peppers Co. Pickling Company, we are always looking for new and exciting ways to innovate our products. While we currently offer a variety of flavors of pickled peppers, we are open to exploring new and unique flavor options. If you have any suggestions or ideas for new flavors, please feel free to reach out to us at info@moonpeppersco.com. We would be happy to hear your thoughts and possibly incorporate them into future offerings.

At Moon Peppers Co., we truly care about the satisfaction of our customers and understand the importance of the level of heat and spiciness in our pickled peppers. While we make every effort to carefully source peppers from different farms to maintain a consistent level of spice, we are aware that natural variations in pepper crops can make this challenging. Additionally, as our peppers are fresh-made, the longer they pickle the less spicy they will become. Despite these challenges, we remain dedicated to providing our customers with high-quality, delicious products. We apologize if the spiciness of your recent order did not meet your expectations and want to assure you that we are here to help. Please do not hesitate to reach out to us with any concerns or questions, and we will do our best to address them and ensure your satisfaction.

Please contact us at info@moonpeppersco.com with any concerns or damages during shipping. We will gladly replace any damaged items.

If you have any questions regarding our pickled peppers, please contact us at info@moonpeppersco.com and we can help you with any concerns you have. We are currently not accepting any returns.

We cannot guarantee any cancellations. Please email us at info@moonpeppersco.com within 48hrs and we will try and cancel before it is shipped. If your order has been shipped, we can no longer process any cancellations.

Please check with family members or neighbors. If the package is still missing please contact USPS or UPS directly, they can help track your package. Please also contact us at info@moonpeppersco.com and we can assist in locating your package.

Absolutely! When you select 'retail location' from the drop-down menu, you'll find a list of the stores where our products are currently available.